A client shall be eligible for refund under the following circumstances:

  1. In case all the requirements are shared by the client initially, which are not met even after 5 revisions.
  2. In case a deadline is missed deviating from the original agreed upon commitment.
  3. It is mandatory to share a detailed, comprehensive & legit feedback report to be eligible for a refund. This report will be audited by our independent audit team to confirm the eligibility of refund.

A client shall NOT be eligible for refund under the following circumstances:

  1. Incomplete/Incorrect requirements shared by the client initially leading to customer dissatisfaction.
  2. In case the client does not use our work.
  3. In case the client makes changes to the work shared by us.
  4. In case the feedback includes changes in the requirement/initial scope after the work is done. For additional/change in requirement, additional cost will be incurred and we will not be responsible for the outcome in case the additional payment is not made for the redo.
  5. In case the client is non-responsive to queries/concerns which result in a delay.
  6. In case the client changes his mind after a few hours of placing the order.

*15% transaction charges shall be deducted in case of a refund.

*It is mandatory to approach us on this email in case of a refund, so that we can ensure a smooth process.

DissertationProposal.co.uk will continue to offer quality writing services to the customers and in case if there are any major issues or disappointments, customers can demand a of refund their money under these following terms and the conditions. 

 We have formed a proper money refund policy for the customers that is mentioned below. You are requested to read our money refund policy before making a claim. Following are the important points of the policy:
 
Deliveries Past The Deadline
Delivering your essays and assignments before the deadline is our top priority. We make sure to meet the given deadline communicated to us by the customers. However, there could be some sort of glitch causing delay in delivery due to technical issues. If you receive your order past the delivery date, you can reach out to our customer support team that is available 24/7 and discuss the problems. There is always a genuine issue in the delay in delivery of your order, but in case the reason is not genuine or valid, you will be eligible to claim a refund.
 
  • If the communicated deadline has already passed, and you don’t need the papers written by us anymore, we will give you store credits that you can use in future or make a full refund*. Additionally, please make sure that this should be related to your selected deadline while claiming a refund.
  • If you are using the custom paper provided by us and have submitted it even after the deadline and the professor or teacher has deducted a few of marks only, then only a certain percentage of the total amount will be refunded. Additionally, in that case, the proof of marks deduction due to late submission is required to be shown to claim the refund.
 
What If The Quality Of Papers Don’t Meet The Standard Requirements?
 
We always keep the quality of our papers top-notch, but in case it’s not, we provide revisions. You papers will be revised and if we are able to fix all the errors properly, any refund won’t be made. Although a refund claim will be considered if your demands meets the certain criteria:
 
  • In case if the paper is completely plagiarised. Although, all of our essays are checked through Turn It In, but if you can prove the plagiarism, and the proof is authentic, give us a chance to revise. In cases where the deadline don’t allow the chance of revision, we will give you in-store credits or make a full refund*.
  • If you are being provided with the drafts, it’s you duty to keep checking for the quality and inform us immediately. You will be refunded accordingly if the mistake(s) or issues you mention are not fixed. If you don’t inform about the issues at the beginning, no refunds will be made at the end.
  • We have a team of expert and specialists who carefully work as per the given instructions, but in case of an issue with the paper we request our clients to avail the free revisions until satisfaction. We offer unlimited free revisions for 4 weeks after receiving your final papers, and you won’t be eligible for refund if you avail free revisions.
  • Our QA department will analyse the paper and rightfully refund you a suitable amount in case you are not satisfied with the revisions. Note that refund is not applicable on the submitted papers.
 
In Case You Don’t Receive The Final Papers
 Delivery failures are very rare, but if you don’t receive the completed papers at all and the customer support team has not responded to you in over 2 complete business/working days, you can ask for a full refund* or store credit.
 
Technical Issue Concerning The Payments 
There could be glitches or other technical issues causing additional or double payment deduction.
 
  • If you have been charged double or extra amount, you are advised to inform us instantly with a proof. You will be refunded the extra amount after the issue has been identified and verified. 
  • If the issues regarding payments are from the end of Payment Company, you are advised to raise the issue in front of the respective company instead to prevent future troubles.
 
Cancellation From Your Side – Free Cancellation Within 24-hours 

If you change your mind after placing an order, you can cancel it within 24 hours of placement. If your order is already processed and the writer has started working on it, you will have to continue with it. You can demand a full refund* or store credits in case cancellation within the mentioned time period. You can use the store credit to order any other assignment of the same worth immediately after cancelling your order.

Failed Papers – Refund Upon Providing Proof Within 3 Weeks
It’s impossible to fail any assignment provided by because our talented and qualified writers aim to give you the best quality assignments. Although, by any chance if you fail, you have all rights to claim a refund within three weeks or 21 days from the date of submission. You will be refunded 50% of the full amount of your order because our writers are paid in advance and it’s impossible to take the payment back from them. Your refund demands won’t be catered to after the period of three weeks is over regardless of any proof. 
 
Desired Grades – Quality Is Guaranteed, Specific Grades Are Not
We aim to provide you the best quality papers with perfect grammar, formatting and structure but can’t guarantee you an A plus grade. The grades depends on your overall academic performance throughout the term/semester.
 
How To Claim A Refund?
If you are eligible for a refund and want to claim it, you must talk to our customer support team so they can take necessary actions immediately. The period to have a successful refund is 3 weeks, which starts on the day of your assignment submission. We prohibit the involvement of any third party like PayPal, credit card provider or any legal authorities.
 
Refund Period
The refund period is the time period allowed to make a refund claim. The refund period is of three weeks. The refund period starts from the day of client’s order deadline till the last day of following three weeks. Any claim made after the refund period will not be accepted. 

You have 3 weeks to claim a refund with proof which starts from the day of your order’s deadline. Refund period should be strictly followed as any claim after the period is over won’t be accepted or catered to.

 
Charge back
DissertationProposal.co.uk strictly prohibits charge back. You are advised to reach out to our cooperative customer support team available 24/7 in regards to solve any sort of dispute. Any client will be marked fraudulent in case of charge back. Furthermore, we reserve the right to take legal actions in case if any individual is suspected to be taking advantages of services in wrongful manner.
 
How Long Does It Take To Finalise The Refund?
A minimum of 48 hours will be taken to analyse the order by the QAD and provide the reports to approve the refund. Clients are requested to keep patience and let the teams work on the proceedings. Once the refund is approved, the payment will be made within the next 24 hours. 
 
It takes a minimum of 48 hours for our Quality Assurance Department to analyse the order to provide the reports to approve the refund requests. You are requested to stay patient and let our team proceed with the refunds. Once the refunds are approved, you will receive them within the next 24 hours.
 
  • Refunds are only approved if the claim meets all refund criteria and quality assurance department approves the case.
  • Full refund means 90% of the paid amount. The 10% deduction is transaction charges paid to the payment gateway company and the service charges.

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